FAQ

What is testing with CCM?

Testing at CCM includes completing surveys, CCM Performance Lab studies, or CCM Field Tests. The feedback and data collected from these studies will be used by CCM to improve their products.

How do I log into my CCM Test Player Portal?

You can log into your Test Player Portal by using the credentials you signed up with at this link: https://ccmhockey.compusensecloud.com/m3s/login.aspx?lang=9&p=int

How do I stop testing with CCM?

You can unsubscribe at any time from our testing platform. Players can unsubscribe at the bottom any email sent to their inbox, or by logging into their test player portal and going to the account section.

How many tests am I required to do?

Players are invited to tests depending on their profile and the current studies ongoing at CCM. Some parts of the year will test more frequently than others. There are no requirements for the number of tests done by players.

How do I redeem my rewards?

Rewards structure and how to redeem can be seen on the bottom ribbon of your CCM Test Player Portal.

Do I get free gear?

Players that test for CCM will earn rewards points that they can use to redeem discounts on equipment at https://ca.ccmhockey.com/en. Players will not be given free gear for completing studies.

Where is testing done?

When receiving a test invitation, the location will be specified in the detailed instructions.

Details with maps can be viewed on the bottom ribbon of your tester portal.

How do I cancel my appointment for the test?

If you selected a testing slot for a study that you can no longer attend, you can change or cancel your slot by logging into your CCM Test Player Portal and navigating to the “Schedule” tab. You will receive a reminder email 24 hours before your test slot. Please cancel as soon as you are aware you cannot make your time to allow us to find a replacement.

What happens if I do not show up for a test I am scheduled for?

Players that do not show up for their test without notice will be subject to loss of rewards points and likely less test invitations in the future.

How do I get invited to a test?

Each test CCM conducts has different criteria for testers. If you match the criteria for recruitment, you will receive an email with an invitation and test details. From this email, you can select the time slot that works best for you.

Do I need to be in Montreal to take a test?

No. Although you will be able to do more testing in Montreal, you can still complete the remote surveys. These surveys are still very helpful in developing our products. Occasional testing does occur outside of Montreal and could be in your area in the future.

FAQ